This activity agency from Sri Lanka has unfortunately spoiled my great vacation a little. I booked a hike in Horton Plains through them and had to pay $55 in advance.

A few days before the activity, it was indicated that the weather could be very bad and that is exactly what happened; we caught a period in which it was consistently damp, very foggy and rainy. I realize that you are not entitled to good views and vistas when you book a hike. However, if life and limb, i.e. health, are at risk, that is something else.

In Europe, no mountain hike would have taken place under these weather conditions. At the Horton Plains entrance, 75% of all other cars also turned around.

I am happy to include a few impressions of what it looked like. But unfortunately it is not allowed to post links here. Be sure that the fog was really strong, the ground very sliddery and it was rainy.

Imagine if the guide or I had slipped, got lost or something else had happened to us in the weather conditions...

Rapid Adventure states in their terms and conditions that only they can cancel something. So they make themselves the decision maker and do not allow the customer any say. Local guides in Sri Lanka can be canceled free of charge at any time.

I contacted the agency in good time to cancel the hike or find another solution. Ultimately, they didn't even have to send their guide to Horton Plain, so they saved on accommodation and labor costs, which they didn't reimburse me for. They offered me to do an activity instead. But one of them wasn't on our route plan at all, because all accommodation and other activities were booked. And the second would have taken place on the last day on the way to the airport. Based on their own homepage offer, I asked whether we could do the safari in Udalawale or a dolphin and whale boat tour in Mirissa instead. They didn't even respond to the former. Regarding Mirissa, they said boat tours only take place between November and April. Very funny, because we easily found a provider in mid-October and even saw dolphins and whales at the same time. So it was a blatant lie from the agency. After that, the matter was over for me.

Since then, there has been practically radio silence and no willingness to compromise. They did not respond to the idea of a 50% discount or anything else. That cost me a lot of nerves during my vacation. Always insisting on their terms and conditions, which are also illegal (in Germany), is neither customer-oriented nor friendly.

Therefore, I would like to warn anyone who might be interested in doing an activity with them. It may be that the quality is good when the activity takes place. But in a problem case, their stubbornness and purely money-oriented thinking becomes apparent. I have now been cheated out of $55, I have been confronted with lies and even my solution-oriented approach did not help.

So it is better to stay away from this weak agency.

P.S. Update after the response here on Trustpilot of the agency:

• as always they didnt comment on the Udawalawa option, which was offered on their platform. It would have been soooo easy to offer me that as it was on our way.
• they are referring to the day before where probably someone else did make the tour. But it is not just about doing and being able to make something, but especially if it is save. And when it is sliddery and figgy, it is never ever recommended to make tricky hiking tours
• The Mirissa tour provider is a well established company which more than 200 positive reviews. So not risky at all and both the boat and the crew were well equipped.
• as you can see, it was not possible to find a compromize in any way. Although the guide didnt have to come to Horton Plains and was able to leave the town one day before, Rapid Adventure didnt let me participate in regards to the saved costs. So the agency got 55$, from my side and had less expenses as the guide caused less costs.

We chose sunset kayaking in the Negombo lagoon. It was our first time having a kayaking experience, but the team made sure we have the knowledge to row and navigate beforehand. We felt safe as there was a guide and a rescuer with the group. Dutch Trails is a great location too. We didn't know about the restaurant, otherwise, we would have planned to come for lunch or dinner as well. Overall, the location, team, and experience were splendid. Keep up the good work!

සුපිරිම expiring එකක් ආය water rafting නම් kithulgala තමා ❤️ Guide kenek hatiyata tharidu ayiyanm dunna expiring නම් අමතක වෙන්නෙ නැ tnx thari අයියා

Wonderful experience! We loved that it was a laid back experience where we could enjoy the beautiful views and natural surroundings. Unfortunately we couldn’t stay for the snack or restaurant t after (our driver was waiting) but it looked like such a beautiful location and we hope next time we can enjoy this area more.

Guid was really helpful and friendly. The ride was wonderful . Great experience. Be noted about one thing. Follow the safety measures as exactly.

Anyone who seeks enjoyment with a little bit of extreme adventure Rapid Adventure is the place.

One of the greatest things I have ever experienced. The adventures ride we had on the Rafting of 5km. A fun packed journey it was. The guides were extremely helpfull. They gave us the best experience we can have throughout the journey. The Abseiling was another great thing we did. Truly enjoyed the adventure we had. Awesome work Rapid Adventure hope to come back again to have fun time.

The guides were funny, they provide us amusement and more than other guides we saw on the river. We recommend them. Maybe they could give us more information to be sure before to start the activities, but hopefully we did already such activities before in Europe and we knew how to manage in different situations. Anyway great experiment!

We had an excellent team and I'm not talking about just my family BUT Ramesh, another guide (also with dreadlocks hehe) and the kind gentleman who guided us in the water rafting.

Our guides were so helpful and honestly had so much patience despite 5 out of the 6 of us who didnt know swimming.😂

Friendly people. Amazing time. Cant describe how much fun we had. If you want the adrenaline rush of your life, GO TO KITHULGALA.

So easy to book via their website. Changing rooms provided. Meals provided at extremely affordable prices.

Good instructions; Friendly and professional guide; Beautiful surroundings; Location was a bit difficult to find; The lunch was nice (buffet) We had a great time!

One of the most mind-blowing adventures I've ever had and I'd love to do it again. The guides and support team are fabulous. They ensured that you experience everything under safe standards. A big thank to the Rapid Adventure team and the villagers who came to support us. Food quality also good. Utmost satisfied.

Break a leg....!!!

Everything is organised professionally, lovely people in a team are always ready to help you. You feel safe while hiking and enjoying the breathtaking views. Thanks a lot to the Rapid Adventure crew for exploring the incredible beauty of Knuckles mountain's nature! And Thank you for helping me cross one off my bucket list. ✅ Highly recommended Rapid Adventure.

Our hike to Garendi Ella last week was just super amazing! The team was very supportive throughout the hike - Thank you team! This was one of the best hikes Ive ever done! Was a good opportunity to meet new faces and build connections as well : ). Overall, it was a fantastic and memorable experience to have! ♥️🔥

Ps: Just a small suggestion to the organisers - would be great if we could better manage the time 🙃.

Delicious meals, Friendly and responsible guiding and also fair price indeed. It was a marvelous, joyful experience. trekking through the jungle and discovering the hidden waterfall "Diya Kerella" is my favorite. Water activities are also second to none. The night at Meemure was really fantastic with you.

Keep it up, guys!!!

Highly recommended ! I would say this is one of the best experiences I had in life. Water Rafting was a perfect experience and never thought that I'd enjoyed it that much. All other activities included in Day out package was top notch ! Food was super good too. Thank you for the remarkable service. Recommending to improve on the changing room setup & keep it cleaner than it's current state.

Must try hiking trail in Srilanka. Rapid Aventures team has been suppportive and professional from the beginning. Our allocated guide was so friendly and helpful, addressing all safety measures. Would recommend in summer, as it is quite hard to get there and do the full hike with rain and mist.

Adventure part was epic. Instructors were qualified and excellent. Had a good time doing the adventure activities. But the hotel accommodation was horrible. Rooms were not clean, bathrooms equipments did not work properly. Hotel staff was not supportive. We have asked medical assistance from staff but they did not respond. Bed sheets were filthy and unpleasant odors came from rooms and sheets. Food was not great. We were promised to give a BBQ however it was not done properly and at the end it was substituted with noodles potion. BBQ did not suffice for 9 pax. Overall hotel accommodation was bad. But activity crew was fine.

Food needs to improve or you can ask the participants to bring their own meals. The lunch did not have any chicken in it and was spoiled. We would be happy to bring our own lunch instead. The guides never maintained constant contact with the participants and was having their own fun rather than guiding the group. Schedule was perfect but there was nobody mature enough to administer it

Had an amazing time, canyoning and rafting was fun and felt safe the whole time. very friendly staff that added to the whole experience. Recommend the overnight stay as the bbq food was delicious.

Me and my friends had the best rafting adventure. The guides were so friendly and helpful and food was simply awesome. The rooms were clean and easily accessible. The payment was easy when you can pay in 3 installments using KOKO. Hoping to do more adventures with you'll.

Knuckles Five Peaks Challenge with Rapid Adventures was undoubtedly one of the most adventurous and unforgettable experience for life. The whole program was well organized. The crew was friendly and supportive and made sure everyone was safe during the hike. I recommend to anyone who would love an adventurous challenge. Thank you Rapid Adventures and all the best for your future events!