# Frequently Asked Questions - Rapid Adventures
URL: https://rapidadventures.lk/faq

These are the most commonly asked questions about Rapid Adventures and Our services. Can't find what you are looking for? Chat with our friendly and helpful service agent. 

## General FAQs

### What is Rapid Adventures?
Rapid Adventures is an adventure travel company in Sri Lanka offering professionally guided experiences such as white water rafting, canyoning, abseiling, hiking, and nature-based tours.

For more: https://www.rapidadventures.lk/about

### Where are your activities located?
Our main adventure hub is in Kitulgala, with activities and tours available across different adventure destinations in Sri Lanka.

### Are your activities safe?
Yes. All activities are conducted by trained and experienced guides using approved safety equipment and international safety standards.

### Do I need prior experience to join an activity?
No. Most of our activities are beginner-friendly. Our guides provide full safety briefings before each experience.

### Can children join the activities?
Some activities are suitable for children, depending on age, height, and water levels. Please check the activity details or contact us before booking.

## Booking FAQs

### How can I make a booking?
You can book directly through our website. Once your booking is confirmed, you will receive all details via email or WhatsApp.

### Do I need to pay the full amount in advance?
Usually, an advance payment is required to confirm your booking. The remaining balance can be settled on the activity day.

### What payment methods do you accept?
We accept online card payments and other payment options shown on our website during checkout.

### Can I book for a group?
Yes. We accept solo, couple, and group bookings. Group activities may be shared with other guests unless a private trip is requested.

### How early should I book my activity?
We recommend booking at least one day in advance. Last-minute bookings are subject to availability.

### How will I receive my booking confirmation?
Once your booking is confirmed, you will receive the details by email and/or WhatsApp.

### Can I change my booking date or time?
Date or time changes are possible subject to availability. Please inform us as early as possible.

### What happens if someone in my group cancels or doesn’t join?
Payments made are non-refundable for no-shows. Activities and transport are arranged only for confirmed participants.

### When should I arrive for my activity?
Please arrive at least 15–20 minutes before your scheduled time unless otherwise mentioned in your confirmation message.

### What happens if the weather is bad?
Activities are weather-dependent. If conditions are unsafe, we may reschedule or offer an alternative activity. For more details please refer cancellation policy.